Our booking promise

Booking flexibility for peace of mind


You shouldn’t have to worry in times of uncertainty.

Whatever happens, we’re here to support you.
 
That’s why we’ve made some changes to our contracts and Terms and Conditions (starting 2020/21) to protect you if your stay with us is affected by Covid-19.

 

Our booking promise:


If you've paid your first week's rent to secure your room, we'll give you a full refund if you lose your university place, you're unable to attend or you’re not offered a place (we’ll need some                                 proof of this) 


We’ll hold your room for up to eight weeks – rent free – from your contract start date if travel restrictions are in place or your university has not yet opened 


We’ll release you from your contract, penalty free, if you're unable return to university after the eight weeks


We’ll release you from your contract, penalty free, if the Government imposes another lockdown. You’ll be released at the end of the payment period we’re in at the time. There are three periods in total: 20 weeks from 26 September, 20 weeks from 13 Feb, and 10 weeks from 3 July. Please note, the third period is just for those on 50-week contracts.
 

Frequently Asked Questions

Please find more information in our Frequently Asked Questions below, and on our dedicated coronavirus information page.
 

If my institutions start date isn’t confirmed, can I still move in?

Yes, you can move in before your institution start date is confirmed. Once you’ve moved in your contract will start.

If my move in date is delayed, how long will my contract be?

Your contract length will remain the same. But any time you didn’t occupy your room before your contract start date will be deducted and you won’t have to pay for.

What happens if there is another Covid-19 lockdown after my contract has started?

If there’s another UK Govenment imposed Covid-19 lockdown after your contract has started, you’ll be released from your contract at the end of the payment period we are in at the time. The payment periods are:
  • First 20 weeks: 26th September 2020 – 12th February 2021
  • Second 20 weeks: 13th February 2021 -  2nd July 2021
  • Final 10 weeks: 3rd July 2021 – 10th September 2021 (50 week contracts only).
Any rent owed for the period, you’ll need to pay.

What happens if there isn’t another Covid-19 lockdown?

If there isn’t another wave of Covid-19 during your contract, it will run as per the outlined terms.

What happens if Covid-19 travel restrictions are still in place and I can’t move in?

If you’re unable to travel due to Covid-19 travel restrictions and can’t move in when your contract is supposed to start, we’ll hold your room for up to of 8 weeks while you wait for them to be lifted. During this 8 week period you will not have to pay any rent. If by the end of the 8 week period travel restrictions still haven’t been lifted you won’t have to pay anything. But we’ll have to let your room to someone else.

What happens to my contract if my university start date is delayed?

If your institutions start date is delayed due to Covid-19 and you are unable to move in, we’ll hold your room for up to 8 weeks while you wait for it to start. During this 8 week period you will not have to pay any rent. If by the end of the 8 week period your institutions academic year hasn’t started or you have not moved in you won’t have to pay anything.  But we’ll have to let your room to someone else.

Will I receive a refund on my first weeks rent if my place at university is withdrawn?

Yes, if you are not accepted into university you will receive a refund of your first weeks’ rent. You’ll need to provide evidence to support this e.g. a cancelation letter from your university.

Will I receive a refund on my first weeks rent if I’m not accepted into my university?

Yes, if you are not accepted into university you will receive a refund of your first weeks’ rent. You’ll need to provide evidence to support this e.g. a cancelation letter from your university.