FAQs

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Here are the answers to some of our most frequently asked questions:
 

Booking FAQs


Will the coronavirus pandemic affect my stay in your accommodation?

Our priority is your safety and the safety of our staff. Our accommodation remains open. We’re constantly monitoring government advice and making changes to our service to reflect the measures. You can read more information here. If you left your accommodation during lockdown and need to collect your belongings, you'll find more information here
 

Do I get my deposit back, and will I be released from my contract, if Covid-19 restrictions mean I'm unable to attend my university?

We’ve made some changes to our contracts and Terms and Conditions (starting 2020/21) to protect you if your stay with us is affected by Covid-19. You can find more information here.

Booking FAQs

We know you'll have a lot of questions when making your booking.

When do I have to pay my rent?

If you have opted to pay your rent in instalments, you will need to make payments at set times in the year. These are outlined below:

25 week contracts

  • One weeks rent on signing of your contract
  • 24 weeks rent due on 9 January 2021

35 week contracts

  • One weeks rent on signing of your contract
  • 24 weeks rent due on 9 January 2021
  • 10 weeks rent due on 29 April 2021

40 week contracts (starting in Spetember 2021)

  • One weeks rent on signing of your contract
  • 19 weeks rent due on 25 September 2021
  • 20 weeks rent due on 12 January 2022

50 week contracts (starting in September 2021)

  • One weeks rent on signing of your contract
  • 19 weeks rent due on 25 September 2021
  • 20 weeks rent due on 12 January 2022
  • 10 weeks rent due on 28 April 2022

Can I see a sample of the licence agreement?

You can download a 40/50 week sample licence agreement here.

Do I need a guarantor?

You will need a guarantor if you want to pay your rent in instalments. The guarantor should be UK based. You will be able to provide your guarantors details when you complete your online application.

How do I apply for a room?

To apply for a room you’ll need to complete an online application through our application website. It should take no longer than 10 minutes to complete the initial part of your application. After you have submitted this, a member of our team will review it and come back to you within 3 working days.

If your application is successful, a room will have been assigned to you. You'll receive an email with a link to complete your application.
 

Do I have to pay a deposit?

We don't take deposits, however we do ask that applicants pay one weeks rent to secure their room. You'll need to pay this through our application website after you have been assigned a room.

What is your cancellation policy?

Students are at the heart of everything we do at Optivo Students and we want to support you as much as possible. For this reason, we've made our cancellation policy flexible to give you peace of mind.

Download the full cancellation policy.

FAQs about our buildings

What utilities are included?

Your rent covers water, electricity, gas (if applicable) and W-Fi. However, if you want to bring a TV you’ll need to pay for your own TV license.

What size are the rooms?

The room sizes vary per building. We suggest you look at each buildings page to get a better idea of the available rooms and typical room sizes.

Goldsmiths House
Helen Graham House
Park House
Wood Green Hall

Who does the cleaning?

All communal areas are cleaned daily at our sites except for at Park House, which is cleaned once a week. We don’t clean your rooms, but we do have a communal vacuum cleaner you can use.

Do any of the buildings allow smoking?

All of our buildings are no smoking buildings. To smoke you’ll have to leave the building.

What do I have to bring with me when I move in?

Each resident will need to bring your their own bedding and kitchen items when they move in.

Is Wi-Fi available?

The Wi-Fi in all our buildings reach speeds up to 150 Mbps throughout.
* Speed guides (assuming a single spatial stream device) – i.e. the lowest speed that you will achieve for your devices 50% of the time, based on measurements during peak hours of 8pm until 10pm, in accordance with Ofcom guidance. Sometimes you will achieve more than this and sometimes less. Speeds will typically range from 40Mbps to 120Mbps. Upload speeds will be similar.
 
* Note that some devices such as premium laptops (dual spatial stream) will achieve considerably higher speeds – as much as double the speeds quoted.
 
*Please note that the actual speed for a user session will vary – there is a “bell-curve” or normal distribution around the mean speed.

Are the buildings single or mixed sex?

All our buildings are mixed sex with the exception of Goldsmiths House which is female only. At our mixed sex sites you can request to be located in a single or mixed sex section. You will need to tell us this when making your online application.
 


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