FAQs

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Here are the answers to some of our most frequently asked questions:
 

Will the coronavirus pandemic affect my stay in your accommodation?

Our priority is your safety and the safety of our staff. Our accommodation remains open. We’re constantly monitoring government advice and making changes to our service to reflect the measures. You can read more information here. If you left your accommodation during lockdown and need to collect your belongings, you'll find more information here
 

How much deposit do I have to pay to hold a room?

To hold a room you need to pay at least your first weeks rent. This will vary per building you want to book a room.
 

Do I get my deposit back, and will I be released from my contract, if Covid-19 restrictions mean I'm unable to attend my university?

We’ve made some changes to our contracts and Terms and Conditions (starting 2020/21) to protect you if your stay with us is affected by Covid-19. You can find more information here

What utilities are included?

Your rent covers water, electricity, gas (if applicable) and W-Fi. However, if you want to bring a TV you’ll need to pay for your own TV license.
 

How do I apply for a room?

To apply for a room you’ll need to complete an online application through our application website.
 

What is a guarantor?

If you pay your rent in installments you will need a guarantor. A guarantor will then pay your rent if, for any reason, you are unable to do so.

 

What size are the rooms?

The room sizes vary per building. We suggest you look at each buildings page to get a better idea or call the buildings reception to plan a visit in person.
 

Who does the cleaning?

All communal areas are cleaned daily at our sites except for at Park House, which is cleaned once a week. We don’t clean your rooms, but we do have a communal vacuum cleaner you can use.
 

Can I smoke?

All of our buildings are no smoking buildings. To smoke you’ll have to leave the building.
 

What do I have to bring with me?

You’ll need to bring your own bedding and kitchen items.
 

Are the building single or mixed sex?

All our buildings are mixed sex with the exception of Goldsmiths House which is female only. At our mixed sex sites you can request to be located in a single or mixed sex section.
 

Is Wi-Fi available?

All our buildings have Wi-Fi up to 150 Mbps throughout.


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