Can I find someone to take over my licence agreement?
Yes, if you wish to leave your accommodation you can find a replacement tenant to take over your licence agreement. They will need to agree to pay the same weekly rate for the remainder of your existing licence agreement. It will be your responsibility to find the replacement. Once they have completed all the required actions to take over your licence agreement, you will be released.
Download the full 22/23 cancellation policy.
Download the full 23/24 cancellation policy.
Will I receive a refund on my first weeks rent if my place at university is withdrawn?
Yes, if your university place is withdrawn, you can request to terminate your licence agreement up until:
- 25 August 2023 for contracts starting in September 2023
You will need to send your Optivo Students accommodation team an email and provide evidence to support your cancellation e.g. a cancellation letter from UCAS. Once this has been checked and confirmed we can issue a refund.
Download the full 22/23 cancellation policy.
Download the full 23/24 cancellation policy.
Will I receive a refund on my first weeks rent if I'm denied a visa?
Yes, if you've made reasonable attempts to obtain a visa and it is denied, you can request to terminate your licence agreement up until:
- 25 August 2023 for contracts starting in September 2023
You will need to send your Optivo Students accommodation team an email and provide evidence to support your cancellation e.g. an email or letter from the visa issuing office outlining the reasons the application was denied. Once this has been checked and confirmed we can issue a refund.
Download the full 22/23 cancellation policy.
Download the full 23/24 cancellation policy.