Last week, Park House experienced an unexpected power outage. As a precaution, we relocated residents to temporary accommodation while we investigated and worked to resolve the issue.
Although we initially expected this to be a short-term arrangement, circumstances beyond our control mean that residents will now remain in alternative accommodation until at least 13 May.
We understand this may be unsettling, and we sincerely appreciate everyone’s patience and understanding during this time. To help keep you informed, we have developed a set of FAQs and will continue to provide regular updates as more information becomes available.
Frequently Asked Questions
Yes. We want to ensure you are not out of pocket as a result of this situation. Please keep all receipts for any reasonable additional expenses, which will be reimbursed in line with your daily allowance. We will share further details on the process shortly.
Yes. Park House remains accessible for residents who need to collect essential belongings. To help us manage this safely and ensure fair access for everyone, visits will be limited to 30 minutes. Thank you for your understanding and cooperation.
We understand that some residents may have experienced losses. Food and drink affected by the outage is covered by insurance, and reasonable costs will be reimbursed. Further guidance on how to claim will follow.
We recognise that this disruption may have an impact on your studies. If required, we can provide a formal letter to your tutor or university outlining the situation. Please contact us if this would be helpful.
We are committed to keeping you informed and will continue to provide regular updates as more information becomes available. Thank you again for your patience and understanding.
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