Any belongings left in your room won’t be removed whilst you’re still in contract. But you must ensure your belongings are removed no later than your contract end date. You can start collecting your belongings from 1st June with a collection appointment.

To ensure all students are able to collect their belongings safely, you will need to book a collection appointment with your local accommodation team via email. Appointmnts will be available for 1st June onwards. Appointments will be restricted to small numbers each day to ensure you have the time and space to collect your belongings safely. 

Those collecting belongings will only be permitted 1 additional person to enter the building with them. Social distancing guidelines will need to be adhered to at all times.

Please do not make your way to your accommodation without first having an appointment as this may compromise the safety of yourself, other residents and staff.

Please note: You'll only be able to collect your belongings with an appointment.

You can collect your belongings yourself or arrange for them to be collected on your behalf. Students arriving to collect their belongings from overseas from 8th June onwards will need to self-quarantine for 14 days before they can leave their accommodation. It's advisable students in this situation get belongings collected on their behalf.

In either case, if you’ve already left your accommodation and need to return, you will need to arrange a collection appointment with your local accommodation team. To book a collection appointment you'll need to email your local accommodation team. Click here to find your local teams email address. Appointments will be available for 1st June onwards.

Please note: You'll only be able to collect your belongings with an appointment.

Dependent on your requirements, we’ve listed some companies that may be able to help you pack, remove and store your belongings, below:

LoveSpace
Student Storage Box
Seven Seas Worldwide
Storage Boys
Any Van
Door 2 Door Student Storage

However, you are free to use any company you wish.

Optivo will be unable to pack your belongings for you.

To give us permission to allow someone to access your room and pack your belongings for you, you’ll need to fill out an authority form. Please download, sign and return to your local accommodation team via email. You'll also still need to book a collection appointment.

You can make an appointment for the 1st June onwards. 

Please note: You'll only be able to collect your belongings with an appointment.

If you’re unable to collect your belongings yourself and need someone or a company to collect them on your behalf, you’ll need to fill out an authority form. This gives us permission to grant access to your room and allows your belongings to be packed on your behalf. Please download, sign and return to your local accommodation team via email. You'll also still need to book a collection appointment.

You can make an appointment for the 1st June onwards. 

Please note: You'll only be able to collect your belongings with an appointment.

To cover any damage to your belongings during this unprecedented time, your Endsleigh insurance policy provided by Optivo Students has been extended to cover you in a number of scenarios. If you have any questions about this, please visit the Endsleigh FAQs.

Optivo will not be held responsible for any missing or damaged items.

You can bring one additional person to help pack your belongings. Under current Government guidelines, this person will need to be from the same household where you are residing.

You’ll be assigned a four-hour window to collect your belongings from your accommodation.

No, there’ll be no supplies on site for you to use. You'll need to bring any packing materials you need with you.

You’ll need to remove all items from your room and any communal areas. For any items you no longer wish to keep, you’ll need to use the refuse and recycling facilities available on site.

If your belongings remain uncollected by your contract end date, we will issue a 14 day Tort notice. We’ll make reasonable attempts to get in touch with you during this time. After the 14th day, we may dispose of your belongings.

If you are still in contract, you will be allowed to stay until your contract ends. You’ll need to remove your belongings before your contract end date.

So we can ensure your safety while you’re in your accommodation, you’ll need to let us know how long you intend to stay for when you make your collection appointment.

To adhere to social distancing guidelines, you shouldn’t visit reception unless you have called first. If you need to visit reception, and the team have allowed you to do so, please follow social distancing guidelines at all times. 

To book a collection appointment you'll need to email your local accommodation team. Click here to find your local teams email address. Appointments will be available for 1st June onwards.

To adhere to social distancing guidelines and to look after yourself, residents still in their accommodation and staff, we may not be able offer you an appointment on your preferred day and time. It's advisable you have an alternative day and time in mind in the event this happens.

Please note: You'll only be able to collect your belongings with an appointment.

Yes. As per new UK Government guidelines, anyone arriving into the UK from 8th June will need to self-quarantine for 14 days before they are allowed to leave. This means you'll need to stay at accommoation for this time, before you can leave the UK. If you are returning to your country of origin after collecting your belongings, you may also need to factor in any quarantine restrictions there too.

It's advisable students in this situation get belongings collected on their behalf. See FAQs - "How can I collect my belongings?" and "Someone / a company is collecting my belongings on my behalf, what do I need to do?" to see what your options are.

If you arrive in the UK and have to self-quarantine past your contract end date, you will need to pay the nightly rate for any days you overstay. The nightly rate will be a pro-rata amount based on the weekly rate outlined in your contract.